At SSKB, your safety is our top priority. As Cyclone Alfred approaches, we urge all residents and strata property owners to stay informed and take necessary precautions. Below is essential information to help you prepare and respond effectively.
Potential Disruptions to SSKB Communications
Due to the worsening conditions caused by Cyclone Alfred, SSKB’s communication and IT systems may be affected, which could result in delays or disruptions to phone, email, and online services.
As conditions worsen, some members of our team may also be impacted and may not be contactable for a period of time. We will make arrangements around this if and when it occurs.
The SSKB Team is working together to ensure our clients and teams are supported during this time. To assist, SSKB will have some staff members working over the weekend to take calls. We are expecting high call volumes, so please be patient and respectful to all our staff, who are also affected by this extraordinary weather event.
Stay informed, stay safe, and take necessary precautions.
Potential Fire System Impact Due to Cyclone Alfred
Buildings monitored by QFD may experience interruptions to fire detection, alarm, and sprinkler systems due to flooding or power outages. This could affect the ability to send emergency signals.
🔺 Backup batteries may only last up to 24 hours.
🔺 In an emergency, always call 000 directly to ensure a prompt response.
Please ensure all occupants are aware of this and remain prepared.
Stay Updated on Cyclone Alfred
As the situation is constantly evolving, we strongly recommend monitoring official sources for the latest updates:
🔹 Queensland Disaster Management: Visit www.disaster.qld.gov.au for official disaster updates and response information.
🔹 NSW Government Emergency Website: Visit www.nsw.gov.au/emergency for information on Cyclone Alfred’s impact and safety advice.
🔹 Bureau of Meteorology (BOM): Visit www.bom.gov.au for real-time weather warnings and forecasts.
🔹 ABC Radio: Tune in to your local ABC station for emergency updates as ABC is the designated Emergency Broadcaster.
🔹 Get Ready Queensland: Check the Tropical Cyclone Alfred preparedness guide on the Get Ready Queensland website.
Cyclone Response Guide for Strata Property Owners
With Cyclone Alfred expected to impact communities, it is crucial to take proactive steps to ensure safety and minimise property damage. Here’s what to do before, during, and after the cyclone.
Immediate Actions to Take
Prioritise Safety
Ensure residents are out of immediate danger and have access to emergency contacts:
📞 SES (Flood & Storm Assistance): 132 500
📞 Emergency (Fire, Police, Ambulance): 000 (TTY: 106 for hearing/speech impairments)
📞 Energex (QLD Power Outages & Emergencies): 13 62 62
📞 Essential Energy (NSW Power Outages): 13 20 80
📞 Bureau of Meteorology (Cyclone Updates): www.bom.gov.au
📞 QLD Government Disaster Hub: www.disaster.qld.gov.au
📞 NSW State Emergency Information: www.nsw.gov.au/emergency
Follow Evacuation Orders
If authorities issue an evacuation order:
- Ensure residents evacuate safely via designated routes.
- Direct them to official cyclone shelters or community safe zones.
- Secure entry points to minimise wind and debris damage.
Emergency Accommodation
If the property is damaged and uninhabitable, emergency accommodation may be available through your strata insurance policy. Contact your insurer or broker to confirm coverage and make necessary arrangements.
After the Cyclone: Next Steps
Check Insurance Updates
Insurers activate catastrophe response teams during major events like Cyclone Alfred. Stay informed through:
- Insurer websites
- Social media updates (LinkedIn, Facebook, Twitter)
- Email alerts
Document Damage for Claims
If safe to do so:
- Take clear photos and videos of all property damage.
- Note the date, time, and extent of the impact.
- Retain receipts for urgent repairs or emergency expenses.
Lodge Claims as Soon as Possible
Submit your insurance claim promptly via your broker or directly with your insurer. Early claims ensure faster processing and priority assistance.
Urgent Repairs & Assistance
For maintenance issues, contact your Building Manager, Caretaker, or On-Site Representative.
For immediate assistance with urgent repairs, reach out to Johns Lyng Strata Services at 1300 092 863.
Office Closure and Business Continuity
To prioritise the wellbeing of our team, SSKB’s Brisbane, Sunshine Coast, Gold Coast, and Tweed Heads offices will be closed on Thursday 6th and Friday 7th March. Our staff will continue working remotely where possible to support you.
- Any scheduled meetings will be moved to Microsoft Teams or postponed for the safety of clients and staff.
- We remain available via email and phone for urgent matters.
Maintenance Issues & Urgent Repairs
For maintenance issues, your first point of contact should be your Building Manager, Caretaker, or On-Site Representative.
For urgent repairs, contact Johns Lyng Strata Services at 1300 092 863.
Stay informed, stay safe, and take all necessary precautions.
