Some of our best Strata Managers came from education, banking, the armed forces, and hospitality. Here’s why — and whether you might be next.
We’re not just building better communities; we’re building rewarding careers.
670,000 Australian jobs are projected to be automated by 2030. Roles built on processing information, managing routine queries, and handling repetitive tasks are disappearing fast.
But not this one.
Queensland’s strata sector manages $245 billion in property and is home to over 425,000 apartment residents — a number growing every year as South East Queensland continues to densify. Behind every strata community is a Strata Manager keeping it running.
As AI absorbs the routine, the human core of this role becomes more critical, not less. You cannot automate a difficult conversation between neighbours. You cannot digitise the trust between a Strata Manager and the community that relies on them. You cannot replace the judgement call that makes someone feel heard when everything feels uncertain.
These are not peripheral skills in strata management. They are the job.
And they are built over careers — in education, in uniform, in boardrooms, and in every role that put people first.
No jargon. Here’s the honest version.
You are the central point of contact for a portfolio of strata communities — working with the elected Committee to keep each community compliant, financially sound, and functioning well.
Day to day, that means:
The role is varied, autonomous, and grounded in human interaction. No two days are the same.
Whether you're a teacher, school leader, lecturer, curriculum developer, or education administrator — you already know how to manage complex human dynamics at scale.
You explain complicated things clearly to people under pressure. You facilitate rooms where everyone has a competing agenda. You build trust with communities that rely on you every single day.
That is also strata management. The setting is different. The human dynamic is identical.
"With a background in education, I was used to people-focused environments where communication and collaboration drive results. The transition into community management felt like a natural next step."
— Priscilla Brooking, Strata Manager, SSKB Gold Coast
You understand financial reporting, budgets, and how to give clients clear, practical advice under pressure. You manage competing stakeholder interests and find workable outcomes when everyone has a different view.
Committees rely on their Strata Manager to make sense of financial complexity and translate it into confident decisions. That is a skill most candidates don't arrive with — and one you've already spent years developing.
AI is taking the routine financial processing. What it can't take is the human judgement that turns numbers into a conversation someone can act on.
"I spent over two decades in hospitality before joining SSKB. The environments are different, but the fundamentals are the same — people, relationships, and getting things done."
— Cameron McAlpine, Strata Manager, SSKB Gold Coast
Your career has been defined by composure under pressure, conflict resolution, and the ability to manage situations that most people never face. You make sound judgements when the stakes are high and the situation is ambiguous.
Strata management needs exactly that — every single day.
"Both roles teach you how to deal with people, handle pressure, stay organised, and manage conflict — which is pretty much what we do every day as a Strata Manager. You get used to tough conversations, thinking on your feet, and keeping things moving even when situations get a bit messy."
— Daniel Noonan, Strata Manager, SSKB. Former Navy and Police Officer.
You know how to deliver exceptional service under pressure, manage stakeholder expectations, and keep operations running smoothly when everything is happening at once. You read a room. You sense what someone needs before they've said it. You stay composed when things go sideways.
That instinct is built over years. It is exactly what strata requires.
So pleased I had the opportunity to work here.
Great company owned by fantastic people with strong values. The industry is very stable and has a strong future. Training is excellent and long-term careers are on offer here.
Head of Innovation and Technology
I have utilised the training opportunities and experiences to progress in my career and value the working environment.
Great company to work for
Being part of a team; great working conditions. Assisting Lot Owners to help navigate the various matters of Strata Living.
A work culture that exceeds anywhere else I have ever worked.
I have been working for SSKB for almost 8 years now and I thoroughly enjoy it. The team I work in is very supportive and friendly and our Directors and Managers care about the people. We have work/life balance and opportunities for career progression in so many aspects of the role/company if you are willing to strive for them.
Positive – Innovative – Supportive
I highly recommend SSKB for their innovative approach, supportive atmosphere, and friendly environment. The teams commitment to fostering creativity and providing a positive workplace is truly commendable.
Fantastic work life balance.
Great company to work for. Lots of training, good culture and fantastic work life balance.
I love working for SSKB & they care about their customers & staff
Professional, innovative and friendly company to work for. They have extensive knowledge of body corporate management operations and provide quality personal customer service. SSKB provides a sense of belonging and a great environment in which to work
Fantastic work life balance.
Great company to work for. Lots of training, good culture and fantastic work life balance.
Peter Todd spent three decades in the education sector, including senior leadership at one of Queensland’s largest GPS schools, before joining SSKB five years ago. He now leads People & Culture across the organisation — and personally oversees the recruitment and onboarding of every new team member.
If you’d like a confidential conversation about whether strata might be right for you, Peter is happy to chat. No pressure. No obligation.
SSKB has one of the most comprehensive onboarding and training programs in the industry. We don’t expect career changers to arrive knowing strata legislation — we expect them to arrive knowing people.
We don’t just promise development—we deliver it. Our dedicated Learning and Development team ensures every staff member receives a personalised growth plan from day one.
What you can expect:
Comprehensive onboarding and culture immersion
Strata-specific induction programs
Shadowing, mentoring, and buddy systems
25+ short courses through Australian Institute of Management annually
Annual professional development day and Strata Team Day
Leadership training, external workshops, and ongoing check-ins
“This is the first company where I’ve actually experienced the training they promised.”
– Staff member, June 2023
Whether you’re starting in Client Solutions, Strata, Finance or Consultancy, we support clear, structured career paths and leadership opportunities.
Example pathways include:
From Reception to General Manager – Customer Service
From Assistant Community Manager to Head of Strata
From Accounts Payable to Team Leader – Client Financials
From Support Officer to General Manager – Development Consultancy
We identify talent, provide opportunities, and support your journey every step of the way.
SSKB Community Managers are experts in the legislation that affects your body corporate and owners corporation community.
In addition to the information below, if you have any questions about your body corporate or owners corporation community, contact our friendly and expert team.
SIM cards for Community Managers
Laptops for all staff (from Jan 2026)
Microsoft 365 environment
Performance-based incentives
Referral rewards
Renewal bonuses
9-day fortnight
Hybrid and remote work options
Flexible hours for school pickups and family time
Additional day of annual leave for your Birthday
Birthday and work anniversary vouchers
Quarterly team events and annual confernce day & so
Snacks, fruit, Friday drinks
In-office yoga
We value hard work, commitment, and team spirit.
Length of Service Awards
Quarterly staff spotlights
Annual Staff Awards
Peer-nominated recognition programs
At SSKB, appreciation is part of our culture.
When you choose SSKB, you’re choosing a partner committed to enhancing your strata experience. From innovative tools to expert support, we deliver solutions that make strata living simpler, more efficient, and enjoyable for all.
