Effective communication is the foundation of any successful Committee. Clear, respectful, and considerate interactions help build trust and foster collaboration among members. Following best practices for communication can ensure that everyone feels heard and valued while avoiding unnecessary conflict or misunderstandings.
Your SSKB Strata Manager is here to help you build a harmonious community.
It’s important to remember that a Committee is comprised of fellow Lot Owners within a scheme who have generously volunteered their personal time to help create a comfortable and harmonious environment for all Lot Owners.
1. Use Polite Language
Simple courtesies, such as saying “please” and “thank you,” can significantly influence setting a positive tone. Polite language demonstrates respect and consideration, fostering strong professional relationships. Conversely, impolite or aggressive language can strain relationships and hinder effective communication. By choosing polite language in your interactions, you contribute to a collaborative environment that allows Lot Owners, Committees, and Strata Managers to work together effectively in creating a harmonious community.
2. Limit Excessive Messaging
While staying connected is important, over-communicating through constant text messages, emails, or phone calls can overwhelm others and reduce productivity. Instead:
- Combine your points into a single message whenever possible.
- Allow reasonable time for responses.
By keeping communication concise and purposeful, you ensure your messages are impactful and respectful of others’ time.
SSKB Strata Managers are trained in professional communication practices and are committed to responding promptly to all correspondence, supporting your community’s success. Committee Members, who are volunteers, and Lot Owners may not always have the time to sift through multiple emails or take calls. Respecting this helps ensure a smoother and more efficient experience for everyone involved.
3. Respect Appropriate Contact Hours
Respecting Business Hours in Strata Communication
Reaching out to others during early mornings, late nights, or weekends should be reserved for urgent matters. Respecting appropriate business hours reflects consideration for personal boundaries and promotes a healthy work-life balance. If a non-urgent matter arises outside these hours, consider drafting an email that can be followed up with a phone call during business hours.
SSKB office hours are 8:30 am to 5:00 pm, Monday to Friday. During these times, our experienced Strata Managers are available to assist your community with expert guidance and support. It’s equally important to ensure communication with committee members and lot owners aligns with these hours to respect their personal time. By prioritising communication within office hours, we can all contribute to maintaining a balanced approach, ensuring Strata Managers, committee members, and lot owners remain well-rested and focused on delivering the best outcomes for your strata scheme.
Supporting Volunteers Beyond Business Hours
At SSKB, we understand that committee members are volunteers, often balancing full-time jobs and personal commitments alongside their strata responsibilities. This can mean that communication with their strata manager occurs outside of regular business hours. To support this, our dedicated strata managers work closely with SSKB’s Company Care team, which ensures correspondence with owners is handled efficiently, even outside standard office hours. Together, we aim to provide timely responses and clear communication, helping to support your strata community effectively.
Why Best Practices Matter
Adopting these communication habits creates a collaborative and respectful environment, enabling Committees to operate more effectively. Members are more likely to engage positively when interactions are professional and courteous.
SSKB: Supporting Positive Communication
At SSKB, we believe that great communication is the cornerstone of successful strata communities. We provide guidance, and support to help Committees establish effective communication practices that strengthen relationships and drive results. For more detailed information, contact your strata committee or managing agent.
Contact us today to learn how SSKB can support your Committee in building a positive and productive communication culture. Together, we can enhance your community’s experience!