Supporting You Through the Recovery Process
Throughout this event, our goal has been to provide you with informative, timely, and up-to-date information. We sincerely hope these updates have supported you during these challenging circumstances, offering guidance and reassurance in a time of uncertainty.
The Covid-19 pandemic taught us that in times of crisis, clear and reliable information is essential. We hope our daily communications have been helpful in keeping you informed and prepared.
This will be our final daily cyclone-related update, but please know that we remain fully operational and ready to assist. As we transition into the next phase following Cyclone Alfred, the focus shifts to repairs and insurance claims. The SSKB team is working diligently to address all enquiries and support you through the recovery process.
If you need further assistance, don’t hesitate to reach out to your Community Manager or our Client Solutions Team.
Insurance & Recovery Support
Insurance Catastrophe Declaration
On Sunday, the Insurance Council of Australia (ICA) declared an Insurance Catastrophe for the regions affected by ex-Tropical Cyclone Alfred. This declaration ensures insurers will prioritise claims from impacted residents, facilitating a faster response.
If your property has sustained damage, it is crucial to lodge your insurance claim as soon as possible to begin the recovery process.
Lodging Your Personal Insurance Claim
If your lot has been damaged—whether it’s flooring, fixtures, internal walls, or personal belongings—you may need to lodge a claim. For damage to contents, contact your personal insurer. To understand what is covered under the Body Corporate insurance policy, contact your broker via SSKB to ensure all claims are appropriately lodged.
Steps to Lodge Your Claim:
- Document the Damage – Take clear photos and videos of all affected areas. If possible, include before-and-after images for comparison.
- Make Detailed Notes – Record what has been damaged and how the damage occurred. Detailed information strengthens your claim.
- Do Not Dispose of Damaged Items – Unless an item poses a safety hazard, retain all damaged belongings until assessed by your insurer.
- Contact Your Insurer – Lodge your claim directly with your insurance provider as soon as possible.
- Loss Adjuster Appointment – Once your claim is submitted, your insurer will appoint a loss adjuster to assess the damage.
Strata Insurance & Common Property Repairs
Strata insurance covers damage to the building structure and common property only. The SSKB team is already working through assessments, repairs, and insurance claims for affected strata buildings with Committees.
Key Information for Strata Insurance Claims:
- Strata insurance does not cover personal lot contents—only common property.
- Flood damage coverage varies between policies; we urge you to review your scheme’s policy.
- Your Certificate of Currency, which includes policy details, coverage limits, and excess information, can be accessed via the SSKB app or mySSKB portal under Documents > Owner Documents.
- If you believe there is damage to common property, submit an Insurance Claim Form via SSKB.
Stay Informed: Road Hazards & Closures
As recovery efforts continue following Cyclone Alfred, stay updated on road conditions before traveling. Many areas in Queensland and New South Wales are experiencing road closures, hazards, and flood-affected routes.
For the latest road closures and travel conditions, visit the ABC News live tracker:
🔗 Cyclone Alfred: Road Closures & Updates
Check Power Outages & Restoration Updates
Some areas may still be experiencing power outages. To stay informed, use the following resources:
🔗 Energex QLD Outage Finder
🔗 Essential NSW Outage Finder
Disaster Recovery Support
National Disaster Recovery Allowance
The Australian Government has activated financial support for communities affected by ex-Tropical Cyclone Alfred through the Disaster Recovery Allowance.
🔗 Disaster Recovery Allowance
Financial Assistance for SEQ Residents
Personal hardship assistance is now available for residents in the Gold Coast City, Logan City, and Redland City Local Government Areas.
🔗 Queensland Government Disaster Assistance
Additional assistance for Queensland residents:
🔗 Housing help after a disaster
🔗 Local QLD emergency relief providers
📞 QLD Community Recovery Hotline – 1800 173 349
📞 Emotional Support – Speak to a qualified disaster counsellor on 1800 116 671 (24/7 support)
Support for NSW Residents
The NSW Government has declared a Natural Disaster (AGRN 1198) for select local government areas affected by Cyclone Alfred since 6 March 2025. Support is available for residents, businesses, and primary producers.
🔗 NSW Government Disaster Recovery – Tropical Cyclone Alfred
🔗 Flood Clean-up Assistance and Advice
🔗 Mental Health Support
Key Emergency Contacts
📞 SES (State Emergency Service) – 132 500 (Flood & storm assistance)
📞 Emergency (Fire, Police, Ambulance) – 000 (TTY: 106 for hearing/speech impairments)
📞 Energex (Power Outages & Emergencies – QLD) – 13 62 62
📞 Essential Energy (Power Outages – NSW) – 13 20 80
As we move forward in the recovery process, SSKB remains committed to supporting you. Please stay safe, stay informed, and reach out if you need any assistance.
