In addition to your community manager and assistant community manager, SSKB lot owners have access to our expert Client Solutions Team who are on hand to deal with general enquiries.
When you are a client with SSKB, you gain access to our expert client solutions team who are on hand to assist with all enquiries and provide industry-leading advice on effective strata management solutions.
We offer access to first-hand information regarding your property’s affairs. Our highly skilled and experienced staff are equipped to handle your enquiries the first time you call. Our expert Client Solutions Team solve 94% of owner queries on the spot. If a matter is beyond one of our team, we will refer it to your strata manager/assistant manager for further assistance. Committee members have access direct to their dedicated Community Manager.
SSKB is the only strata business to invest in a dedicated Client Solutions Team to ensure your Community Manager is free of many day to day administration tasks and therefore able to provide community management services for more complex issues.
The Team is available to help clients with their everyday questions including levy enquiries and certificate requests. They are available to help with anything from maintenance queries, pet applications, document and insurance requests and all general questions relating to their Bodies Corporate or Owners Corporation.
Having a dedicated team to assist clients with their quires allows your Community Manager and Assistant Community Manager spend more time providing community management services that will make a positive difference in your strata community.
Part of our Client Solutions Team specialise in the collection and reporting of overdue contributions. The proactive and consistent approach to the collection of overdue contributions assists our bodies corporate in ensuring a positive cash flow is maintained by their scheme.
By constantly monitoring all accounts and through personal contact with owners, our Bodies Corporate have been able to drastically reduce debt within communities.
We attempt to resolve all outstanding accounts in arrears prior to the Body Corporate considering costly legal action and manage outstanding contributions throughout the debt collection process.
Our Client Solutions Team are readily available to answering your quires by phone, email and in person.
We manage your on-line Portal providing minutes, agendas, by-laws/rules, individual account balances, insurance policies, and registers on-line for lot owners and further reports for committees.
We are able to customise the body corporate portal with documents and information as specified by the committee to be available for owners on line. Our Client Solutions Team are available and happy to assist with any queries regarding the portal.
Click here to make the switch to a strata company who goes above and beyond for lot owners and committees to improve your strata living.
To contact our Client Solutions Team:
Call: (07) 5504 2000
Visit us: 10 Frigo Court, Bundall.