If you have recently moved into an Owners Corporation and the Owners Corporation Management team listed is SSKB, we would like to introduce ourselves. We are the Managers of your Owners Corporation. Our role is to make your Owners Corporation experience as frictionless as possible. In this article we will walk you through an introduction to Owners Corporation.
The Owners Corporation is where the Owners come together to make the decisions for your scheme. The team at SSKB are here to help you participate. We have built the SSKB App to make it easy for you.
The team at SSKB is dedicated to supporting Owners to make the best decisions possible, and to provide a frictionless service so that owning and living in your community is as easy as possible.
We do this in 3 ways:
- We employ great people, and we provide them with the highest levels of training.
- We challenge ourselves to constantly be innovating in the way we provide our service to you.
- We have processes that make the complex world of Owners Corporation easy.
If you are new to an Owners Corporation, the terminology and roles of an Owners Corporation are often unfamiliar. To assist, we have shared some Owners Corporation frequently asked questions.
What is an Owners Corporation?
An Owners Corporation is made up of all of the Owners in a Strata scheme. You automatically become part of the Owners Corporation when you buy a property in a Strata scheme.
What is the purpose of an Owners Corporation?
The Owners Corporation makes decisions for the benefit of all Owners and manages the overall scheme. The Strata Committee or Strata Manager can assist with some of the responsibilities of the Owners Corporation.
This includes:
- Finances
- Insurances
- Record keeping
- Repairing and maintaining Common Property
- By-laws
- Strata meetings
- Hiring a strata manager
- Hiring a building manager
- Following all laws about planning, building, safety, and workers.
How to make a difference in your Owners Corporation
We encourage owners to participate in Owners Corporation life. You can get involved in several ways by:
- Attending your general meetings and/or submitting a motion for consideration by all members.
- Putting forward your point of view on any of the motions under consideration at that time.
- Being actively involved in the decision-making process by voting on the motions and returning your voting papers by the due date.
- Reading the minutes of your meetings
How is an Owners Corporation financed?
Owners are required to pay contributions to the Owners Corporation, you may have heard these contributions referred to as ‘levies’.
These contributions pay for things such as:
- Maintenance and repairs to the building/s and Common Property
- Insurance
- Administration costs including management fees, insurance, work costs etc.
- Utilities to any common areas including electricity to run elevators or lights etc.
Owners Corporation Roles
Role of the Committee
The Owners Corporation Committee is the executive arm of the Owners Corporation. The Strata Committee has the duty of putting into effect the lawful decisions of the Strata title. It is a group charged with decision-making power to deal with matters of lesser importance that confront an Owners Corporation during the year. The Committee is elected yearly at the annual general meeting.
The duties of an Owners Corporation Committee Members include:
- Attending all the Committee Meetings each year. These meetings are called as required and are usually quarterly.
- Reading the meeting notices prior to attending the meeting.
- Attending to various jobs (e.g. obtaining quotes for painting or gardening).
These duties can be made easier for clients of SSKB by utlising the SSKB app. Click here to learn more about the SSKB app.
Role of SSKB
As an Owners Corporation Manager, SSKB is engaged to attend to the legislative requirements placed on an Owners Corporation. SSKB’s role is primarily administrative and generally entails the following processes:
- co-ordinating and conducting meetings
- collecting and banking levies, and obtaining insurance
- advising on asset management
- keeping the scheme’s financial records.
While all of the above tasks are required of SSKB, all decisions relating to Owners Corporation matters are made by the Committee, and we are unable to act without instruction from the Committee.
The SSKB app and Portal
At SSKB, we have been working hard to make the lives of our Committees and Lot Owners easier by designing an app for you and all of your Owners Corporation needs.
What can the app do?
- Committee group chat
- Chat live with our client solutions team
- Receive levy and meeting notifications
- Access all of our digital forms, sign, and submit all in the app
- View your account balance
- Update your contact details
- Pay your levies at the click of a button
- Easily contact your Owners Corporation Manger
- Receive voice and video messages from your Owners Corporation Manager about upcoming meetings and important updates for your scheme
- Find out when and where your next meeting will be taking place and more!
At SSKB we strive to make a positive difference for our clients, and complete transparency is a big part of that. This is why we offer both the app and the customisable SSKB portal. Access different levels of information and documents anywhere in the world on any device.
SSKB Initiatives for your Community
Client Solutions
Our Client Solutions team consists of experienced staff dedicated to assisting you with all enquiries. This team offers a one stop shop for information regarding your community.
They deliver quality and consistent responses, ensure customer satisfaction, and operate on a one-call resolution basis. The team works to ensure all your needs are met quickly, professionally and with the utmost importance they deserve.
If our Client Solutions team is unable to assist, they will ensure you are transferred to the right person or department who will be able to manage your enquiry promptly and efficiently. If you need information as a new owner, or require any further assistance, we welcome your call.
Levy Management Team
SSKB have a team specialising in the management of overdue contributions. The team works with the Owners Corporation Committee and Lot Owners to ensure that overdue contributions are paid in a timely manner and that Lot Owners are aware of the processes and procedures in relation to late payments.
These processes include a regular review of lot owner accounts to assist the Committee in maintaining cash flow for your Owners Corporation.
Feedback
At SSKB we are always looking for ways to improve our service to you. In order to meet your needs, we want to hear from you. Please send your feedback to sskb@sskb.com.au
SSKB Newsletter and Resources
We produce fortnightly newsletters with regular and informative content on the latest news and tips.
SSKB Paperless
Receive contribution notices and meeting documentation to your inbox saving you the hassle of misplacing paperwork, forgetting your levy payment, or losing track of when it’s due.
Key Contact Details
All Owners will have access to our Client Solutions Team via multiple channels:
E: sskb@sskb.com.au
T: (07) 5536 8401
Or start a Live Chat with the team at www.sskb.com.au
