When disaster strikes, a well-prepared building can mean the difference between chaos and confidence. For strata communities, the role of a proactive committee is critical in ensuring not just the integrity of the building, but also the safety and well-being of its residents. By planning ahead, implementing strong disaster protocols, and prioritising risk management, a strata committee can transform uncertainty into security.
Brisbane building 443 Queen were well prepared for Cyclone Alfred. As the storm approached, their committee had already taken decisive action to safeguard the building and its residents. From pre-storm inspections to coordinated emergency responses, here’s how they tackled the challenge head-on.
Interview with Richie, Chairperson of 443 Queen
What measures do you have in place for dealing with extenuating circumstances?
We formed an emergency response sub-committee—led by myself—that developed a plan for fires, natural disasters, and shutdowns. Our Building Manager, James, provided a solid flood response document, and our design at 443 Queen St supports flood mitigation, ensuring a coordinated response. The emergency response sub-committee evolved the document based on group discussions, insights, and unexplored considerations.
What specifically did you do to prepare the building for Cyclone Alfred?
As soon as the risk was known, we organised a team of volunteers and contractors. They provided expert advice on lifts, flood gates, and security, secured outdoor furniture, assisted residents, and managed a 24/7 support line. Their help was essential.
How did you communicate with residents before, during, and after the cyclone?
Communications were an essential part of the plan. We used two channels: daily email updates at a consistent time and SMS alerts for urgent updates (like flood gate installations or outages). This clear and concise communication kept residents well-informed throughout. Headings included key messages (no visitor parking, what to do in a power outage, close windows/doors, etc.), a matrix of all services and their status (bin chutes open/closed, security on/off, floodgates in/out, etc.), and relevant contact numbers—including a hotline residents could call for any help or questions. The communications must have been effective as the line was not used.
What worked best in keeping the building safe during the cyclone?
The building’s design for tropical weather helped significantly. Additionally, installing flood gates, securing furniture, reminding residents to close windows and doors, and clear communication all contributed to maintaining safety and mitigating losses.
What did you do after the cyclone to check for damage and support residents?
Following Local Authority advice, we promptly removed the flood gates and brought in contractors to inspect critical equipment like chillers and electrical systems. We kept residents updated with photos and details, ensuring transparency and reassurance.
What feedback have you received from residents?
We unexpectedly received a large number of positive feedback. Residents appreciated the consistent, clear email and SMS updates, and the volunteer efforts were especially recognised. Our focus was on asset protection, safety, and cost control, and it was satisfying to hear and see that we achieved that.
What advice would you give other buildings to help them be better prepared?
No one building is the same, but you just need to do three things:
- Start with a clear framework for emergencies—it ensures continuity despite staff changes.
- Engage volunteer residents to shape and support your plan.
- Build strong, positive relationships with your building manager, contractors, and residents. In an emergency, you want them to be on your side.
The actions of 443 Queen’s committee highlight the impact of proactive leadership in a strata community. Their swift and strategic approach not only protected the building but also ensured residents felt secure in the face of uncertainty. Their efforts serve as a model for other strata schemes looking to strengthen their disaster response.
