There are two parts to the role of an Owners Corporation Manager: the process and the people. While some might argue that the processes an Owners Corporation Manager deals with are the most important part of the job, let me tell you why I think it is fact the people who are the imperative part.
An Owners Corporation Manager is engaged, essentially, to attend to the legislative requirements placed on an Owners Corporation under the Owners Corporation Act (2006). This generally entails the following processes:
While the above tasks are all required of an Owners Corporation Manager, it’s important to remember that the Owners Corporation Manager cannot – and should not – act without instructions from the Committee.
For example, it would be presumptuous for the Owners Corporation Manager to pay all bills it receives without some form of authority from the Committee to do so. This might come in various shapes or sizes depending on your Committee: for example, you may give your Owners Corporation Manager to pay all electricity bills immediately, while all other bills need to first be signed off by a Committee Member.
There is not a ‘one size fits all’ answer, so the important thing is that your Owners Corporation Manager must rely on instructions from the Committee to properly carry out their role at all times.
Even while the above tasks are important – in fact, crucial and required by law – adherence to process it not what makes a great Owners Corporation Manager.
Don’t get me wrong – effective processes that ensure a Owners Corporation is compliant with legislative requirements is paramount, and we have outstanding policies and procedures to ensure that nothing ever gets missed, but do you want a mere paper-pusher as your Owners Corporation Manager?
People are at the very core of what we as Owners Corporation Managers do.
We manage communities that are made up, not only of buildings, but also of people: lot owners, committee members, tenants, agents, contractors, Building Managers, and various other consultants. It is not just building and plant that we manager, but people and relationships.
And that’s why at SSKB we often refer to our Owners Corporation Managers as ‘Community Managers’ – because that’s exactly what we do: manage communities of people.
A Community Manager will not only be able to ensure you’re compliant and follow the required processes, but will have a focus on the bigger picture: the people that make up your Owners Corporation – your Community.
A Community Manager will be empathetic, and be capable of showing understanding, kindness, and compassion when attending to the myriad of requests or issues that arise throughout the normal operation of a community, filled with numerous people of different demographics, races, and value systems.
A Community Manager will show excellent attentiveness, have the ability to really listen to concerns, and apply an understanding to assist in resolving the issues.
A Community Manager will appreciate the volunteer nature of Committee positions, the extra work that is required by these members of the community and seek to provide the relevant assistance to support these members.
If you are fortunate enough to have a Community Manager who is focused on people over process, you will know the benefits of having someone on your team who cares enough to listen, guide, empathise, advise and assist. And with the backing of a national company like SSKB, we will always ensure that your processes are taken care of without question.
To ensure you, our clients, are always compliant, Owners Corporation Managers must be process-focussed; but just remember that at SSKB, we are Community Managers and will always be people-driven.