SSKuttleButt April 2018 - SSKB - Strata Managers | Community Experts

A Message from SSKB Director, Tim Sheehan:

SSKB – our structure and growth

SSKB is a group of businesses servicing strata property.

The SSKB Group includes community management in 3 states, utility administration, facility management, banking and business process services.

SSKB is a sustainable organisation.  It has plans in place to ensure it continues to grow every year, providing its clients with better and better service, and providing the employees with rewarding and enjoyable careers.

The growth is measured in both profitability and in size, as measured by company turnover and the number of clients.


The leadership of SSKB includes a Board, an executive, and a senior management team (SMT).

The role of the Board is to see that SSKB achieves its goals and grows.

The Board must ensure that each department has in place a plan which will deliver that department growth.

Once the plan is in place, the role of the Board is to ensure the department is executing according to the actions identified in the plan.  Execution is determined by actions taken and meeting KPIs.

The Board makes sure people have the resources they need and then holds them accountable.

The executive and the SMT are involved on a daily basis implementing the plans, leading the teams, and monitoring performance.

The growth will be achieved by having in place teams of capable people.

Philosophy to achieve our goals

SSKB must be innovative.  It is key to the way we do business.

We will stay in business and achieve our goals by:
1.    Using our brains
2.    Being disciplined

In This Edition

  • A Message from Tim Sheehan
  • Training Day Highlights
  • Celebrating April Birthdays
  • SSKB Diary Dates
  • From the IT Desk
  • Grammar’s Corner

Back Page Sport

  • 2018 Footy Tipping Competition
  • Sports Joke of the Month

Celebrating SSKB Wins

Recent communities to join SSKB

  • The Lakes Residences
  • Petit Pimpama
  • Westside Indooroopilly
  • Balmoral Quay

Welcome to new SSKB team members:

  • Brenda Tempany (ACM Brisbane)
  • Ashlee Mangan (ACM Brisbane)
  • Ben Hamdorf (Admin Assistant, Gold Coast)

And huge congratulations to the Sunshine Coast office from a delighted client…
I just wanted to take a moment to give you some feedback on Siobhan Beagley who as you know has been the Community Manager for Creekwood Avenue CTS.  At the AGM last week I did not nominate to stay on the committee, and as there were not enough nominations from residents, it looks like SSKB have been voted in to act as the committee under a Part 5 so I thought it was an opportune time as I finish on the committee to let you know how fabulous Siobhan has been.

It hasn’t been the easiest of projects and we have had some difficult issues and residents and without Siobhan’s dedication, support and professionalism I don’t believe we would have had such positive outcomes.  She has been a terrific support for me when I have been overloaded with work and she has taken on the lion’s share of Creekwood.  I’m pleased to think that things will be a little easier for her now as she is acting as the committee and will be able to make decisions and action items in a much more time efficient manner.

Between Siobhan and the new caretaker (Sylvia) the project and residents are in very good hands.
– Joanna Wolff
Projects Administrator

Thank you DCT!
Big thanks to DCT, particularly Kylie and Bernie, for their help to the VIC team last month.

We had a client who left something to the very last minute involving a re-sub, and they helped turn it around in record time, resulting in a super happy client (who is very influential), and one seriously relieved CM/ACM team!

When it all went down, I didn’t know the process, but by picking up the phone and talking to other team members we quickly figured out what needed to be done and who could help!

Awesome team work!

And the DCT team was most appreciative of the thank you cupcakes!

SSKB Up In Lights!

Tim put SSKB up in lights last month when he recommissioned the SSKB signage which had been a long-term fixture at the ground floor of the Gold Coast office.

With the smart addition of energy efficient LED specialty lights, and a strategic position overlooking the park behind the building, this sign of the times is positioned to catch some attention!

How Does It Feel To Deliver 5-star Service
It’s a delicious feeling, as Amelia Dechphant discovered last month when a delighted client sent a bouquet of Ferrero Roche chocolates and a bottle of champagne.

What’s happening in your office? Share your wins with the entire SSKB team!Tell your GM to let us know on Basecamp,

or email Jacqui directly –

SSKB Business Tip 

***SSKB Agreements are only to be signed by the Region or Office  General Manager and the Operations General Manager. Community Managers are not to sign SSKB Agreements.***

WANTED! Your feedback

Send it to

Brisbane ACM/CM Training Day Highlights

On Friday, March 16, SSKB’s Community Managers and Assistant Community Managers gathered for a day long event in Brisbane.

One of the highlights of the day was a keynote speech from Guest speaker Andy Fells, coach and facilitator specialising in leadership, culture and change management.

The team wore nifty coloured caps related to their DISC personality profile type, participated in team building exercises including some very interesting interpretations of a house of cards.

The big challenging event of the day was a role play of a large building AGM facilitated by Charlotte and Monique. The workshop highlighted some key training opportunities.

The next big training event will be the SSKB Conference Day on July 13 ahead of the gala ball. L&D Manager Lis already has big plans for this event.

Celebrating April Birthdays
We’d like to wish many happy returns to everyone having a birthday this month:
5th      – John Atkinson
– Parth Trivedi
7th      – Traci Miller
12th    – Chloe Martinelli
– Zoe Brown
17th    – Monique Gunnis
– Kate O’Rourke
19th    – Paul Wood
28th    – Christina Degn
29th    – Julia Angus

SSKB Diary Dates – April 2018 to August 2018

Thurs, 5 April to Sun April 15

2018 Gold Coast Commonwealth Games

Mon, 9 April to Wed, 18 April

Jeet visits from Company Care

Wed, 25 April

Public Holiday Australia – ANZAC Day

Mon, 7 May

Public Holiday Queensland – Labor Day

Mon, 28 May to Thur, 7 June

Visit from Company Care – representative TBA

Mon, 11 June

Public Holiday Victoria & NSW – Queen’s Birthday

Fri, 13 July

SSKB Conference and Gala Day

Wed, 25 July

CM Day

Wed, 15 August

Public Holiday Brisbane – Ekka Show Day

Fri, 31 August

Public Holiday Gold Coast – Gold Coast Show Day

Check the SSKB HQ Basecamp Schedule for the full 2018 calendar of events(may be subject to change)

News From The IT Desk

There is a scam predominately attacking lawyers that started late last year and is still going.

The scam send an email with a dropbox link, or another link, that asks you to download the files.

When the user clicks to download, they are asked for their email username and password, or simply download a virus to the system.

A lot of legal firms are falling for this.

If you get an email from a legal firm, that states there are documents for you to download, or to click on the link. It will be this said scam.

No email will ever ask for your username or password. If you think you may have done this, please let Adam ( know immediately.

To Cut Things Short

Like many organisations and companies, SSKB has a style guide to ensure clear understanding and prevent miscommunication. This is the sixth in a series of articles on grammar and effective communication.

Abbreviation – it’s a big word that means a shortened word or phrase. A few letters can convey a big meaning, but sometimes it’s not always obvious why we use the letters we do.

The answer to that lies with the Romans and the remains of Latin that you’re likely to use almost every day.

Understanding what those abbreviated letters are ensures that you always use them properly:

  • i.e. – id est = in other words
  • e.g. – exempli gratia = for example
  • etc. – et cetera = and the rest
  • p.a. (or pa) – per annum = through the year (yearly)

Other common Latin-based abbreviations used in business writing include:

  • am – Ante Meridiem (before noon)
  • pm – Post Meridiem (after noon)
  • AD – Anno Domini (in the year of our Lord)
  • PS – post scriptum (after what has been written)
  • NB – nota bene (note well)

According to the Macquarie Dictionary, (considered Australia’s definitive authority on spelling and grammar), not every abbreviation needs a full stop. For example: Ave (for avenue), Dr (for doctor), km/h (kilometres per hour).

Grandiloquent Word of the Day Month

The Ladies of League Top The Table

It’s been a torrid first month of tipping in the SSKB league and it looks as though the ladies reign supreme by taking five of the top six spots.

But still, this is a game of four quarters (or six months as the case may be), so we’re in for a long season yet.



  • $10 entry fee
  • Prizes for 1st – 65%, 2nd – 25%, 3rd – 10% of entrance fee pool – so the more people that register the better
  • Season includes all rounds plus finals and state of origin
  • 5 Joker rounds where correct tips are doubled. Rounds 5, 10, 15, 20 & 25
  • Tip a perfect round, get 2 bonus points
  • Miss your tips and you automatically get the away teams
  • Pick the margin for game 1 of each round – don’t forget this part!

Sports Joke of the Month

Two blokes from Townsville died and instead of Heaven they went to Hell.

In hell, the Devil himself wanted the two blokes to suffer, so he turned the temperature hotter than normal. Later, the devil went to check on them and found they weren’t worried by the heat.

The devil asked: “why aren’t you two hot?”

One of the blokes said: “we’re from Townsville mate, we’re used to heat.”

So the devil went off and thought to himself, “I can’t have these two blokes not suffering”,so he turned the heat up more and went and checked on them again,only to find them not fazed at all.

The devil was filthy that they weren’t suffering by now and thought, “If I turn the temperature to freezing these Townsville blokes won’t be used to the cold”.

So once Hell was freezing the devil went to check on the 2 blokes,only to find them jumping,cheering and cooing out loud.

The devil asked why they were cheering when it is so cold and they were used to the heat.

The two blokes replied: “When hell freezes over, it means one thing,the North Queensland Cowboys have won the NRL Premiership!”