article reproduced with the kind permission of
Queensland Business Development Manager
Whether we like it or not, the NBN is being rolled out at an unprecedented rate. What impact will this have on you?
Once the NBN is rolled out, conventional lift phones will cease to operate in the event of a power failure.
It is a mandatory legislative requirement to have an operating emergency phone installed in a lift. If an emergency lift phone is deemed to be inoperable or not compatible with the NBN network, in accordance to BCA (Building Code of Australia) the lift must be shut down until the phone is repaired or upgraded to NBN compatibility standards.
There are a variety of different options available on the market at present, which is dependent on the lift technology in situ and the system or interface offered by your incumbent lift service provider. These products can vary in price and functionality which has caused some confusion for Executive Committees and Strata Managers alike.
I have provided some information below which summarises the different types of products available on the market. Caution should be used when choosing the correct product for your lift and building assets.
1. Dual Sim or Single Sim Card 4G Auto Dial Units: This system operates in a similar fashion to a mobile phone and uses the 4G network to dial out to an emergency response centre.
This unit is installed on top of the lift car and is also fitted with a backup battery which ensures uninterrupted service in the event of a blackout or power outage. This unit interfaces with existing lift phone located inside the lift car and requires little or no modification to function. The emergency phone button inside the lift will still allow a trapped passenger to communicate with emergency services or a call centre where are technician will be dispatched to attend site.
Universal advice in relation to this offer is to request the dual sim card system which includes two SIM cards from two different separate telecommunication networks. Although the Dual SIM card option is not yet mandatory, advice from various industry experts suggests that Dual SIM Card Emergency Phones systems will become mandatory in the future. It is important that all Executive Committees are aware of this important information to prevent incurring additional costs in transitioning from a single to a dual SIM system in the future.
Furthermore, due diligence should be taken to ensure that your lift service provider does not use propriety NBN solutions that can only be maintained by the installer of this equipment. Some service providers at present are only offering proprietary units which could result in additional costs in the event that a new maintenance provider is engaged to maintain your lifts in the future.
Additional cost associated with engaging a new service provider could result in the installation of completely new phones systems. ThyssenKrupp Elevators are proud to offer Non-Proprietary NBN Units that any maintenance provider can maintain.
2. VOIP is another alternate product that can be substituted for the conventional SIM card solution, however, this product has some limitations and does not easily interface with emergency phone systems. Another important consideration is that some VOIP providers offer long lock in contracts of 3, 5 or 7-year terms and can be considerably costly over the term of the contract when compared to the Dual Sim Card System.
Finally, the dual sim card unit is the only code compliant system which offers remote monitoring of the SIM card and back up battery voltage as well as incoming mains voltage via the activation of an alarm and SMS notifications. This system also forms part of the regular service regime which is checked and tested by your lift service provider each month. This system does not rely on any part of the NBN to ensure its operation.
As is understandable, the above may raise further questions or concerns with the NBN Lift Phone migration. I have provided my details below if you do have any further questions I will be more than happy to assist.
Queensland Business Development Manager
T: +61 7 3252 4422
M: +61 403 254 477
F: +61 7 3252 9036