Going Paperless: an FAQ - SSKB - Strata Managers | Community Experts

Going Paperless: an FAQ

Go Paperless with SSKB and experience the difference

In 2016 SSKB is encouraging all our communities to ‘go paperless’ wherever practical.

We’ve compiled a list of Frequently Asked Questions you might have about our new program.

Question: What does ‘go paperless’ mean?

Answer: Go paperless means opting to receive contribution notices, agendas, minutes and other information via e-mail rather than via the post

Question: Are you allowed to send invoices and statements by e-mail?

Answer: Under law, statements, invoices, contracts and other legal documents delivered electronically are considered the same as paper documents

Question: Will I be forced to change to paperless?

Answer: You can still receive notices by mail

Question: Is e-mail a secure way to receive important information?

Answer: E-mail is a secure way to receive important information. Banks, government agencies and major businesses all offer client the opportunity to receive information, invoices, statements and receipts via e-mail.

Many banks consider electronic delivery of financial information to be more secure than via the post as it helps reduce the incidence of identity theft through copying or stealing information from unsecured post boxes.

Question: Does this mean my e-mail address is on public view?

Answer: According to law, only certain, specific people are allowed to access the body corporate records.

These are:

  • an owner of a lot in the scheme
  • a mortgagee of a lot
  • the buyer of a lot
  • someone who satisfies the body corporate of a proper interest in the records (e.g. a tenant who wants information about living in or using a lot)
  • search agent of someone in this list

SSKB requires anyone making a search of these records to:

  • make a request in writing to the body corporate (24 hours notice is required)
  • show reason why they fall into the interested parties listed above
  • supply photo ID before access is granted

An option for people who do not wish for their generally used e-mail address to appear on the body corporate records is to set up an e-mail address specifically for the purpose of receiving notices. However, you must check the e-mail regularly and/or have e-mails forwarded to another, more commonly used e-mail address.

Question: What are the advantages of going paperless?


Receive contribution and other notices instantly

Receipt by e-mail means it is available on all the devices people have – computer, laptop, tablet, mobile phone


Notices don’t get lost in the mail (or around the home)

Helps combat identity theft by reducing identifying information in unsecured mail boxes

Go paperless with SSKB and receive your notices instantly!Fast

Notices are received within minutes, not up to a week with mail delivery.

Fast delivery encourages quick response for payments, voting and other important community business


If just one third of lot owners with SSKB switched to paperless, at least 45kg of paper would be saved each year (not to mention reducing the carbon footprint of transporting mail items)

Lot owners can save notices electronically, thereby reducing paper use and paper waste within their homes

Question: What if I accidentally delete my e-mail?

Answer: You can recover your e-mail quickly by retrieving it from your e-mail’s trash folder, but if it has gone completely, you can log into your Stratamax account and see all your notices

Question: What if I want to retain minutes, agendas and contribution notices?

Answer: You can save all attachments to your computer for future reference, or print them out if you wish.

You can also log into Stratamax at any time and see all of your records.

Question: How do I go paperless?

Go to https://sskb.com.au/paperless and fill out the form.

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