Body Corporate Dispute Resolution - Queensland - SSKB - Strata Managers | Community Experts

Body Corporate Dispute Resolution – Queensland

Where the health and happiness of a strata community depends heavily on the success of the relationships within it, it is important that disputes are resolved the way which is most likely to preserve those relationships into the future. This is why self-resolution features so prominently in community management legislation across various jurisdictions and why it is often a prerequisite for other types of dispute resolution.

Self Resolution

The Body Corporate and Community Management Act 1997 (the BCCM Act) requires someone who has a dispute with the body corporate, committee or another owner or occupier to have attempted to resolve it with that other party prior to making a conciliation or adjudication application.

This attempt at self resolution includes any reasonable endeavour or step taken to attempt to resolve an issue within the body corporate before lodging a formal dispute resolution application.

What are some examples of internal dispute resolution?

Your attempts may include:

  • Communicating with the other party
  • Writing to the committee
  • Presenting a motion for consideration at a general meeting

If the issue requires a committee or body corporate decision, the first step might be to write a letter to the committee outlining the circumstances of the issue and your request. The committee can then advise whether they can grant approval, or may direct you to submit a motion for the next general meeting if the issue is one upon which the committee cannot make a decision.

Individuals and bodies corporate are encouraged to investigate any other reasonable methods of self resolution.

What processes can a body corporate adopt for internal dispute resolution?

Many disputes that reach The Office of the Commissioner for Body Corporate and Community Management (BCCM Office) may have been avoided if the parties in dispute knew how to have their concerns considered by the body corporate.

For this reason a body corporate may consider establishing an internal dispute resolution process for its scheme. The body corporate would simply need to pass a motion by ordinary resolution adopting the process. The details of this process would be decided by the individual scheme, but may include:

  • identifying one committee member as the point of contact person for concerns
  • general timeframes indicating how long a committee will take to respond to requests
  • the use of informal or formal mediators (at the parties’ expense) to attempt to resolve the dispute

What are the benefits of internal dispute resolution?

  • It promotes responsibility for self management as an inherent aspect of community title living.
  • It can prevent the escalation of the dispute.
  • It encourages positive communication which can preserve relationships within community titles schemes.
  • It can prevent future disputes from occurring, or if they do occur they may be resolved more quickly.
  • It can be the quickest and most cost effective means of resolving a dispute.

What if my attempts at self resolution are unsuccessful?

If your attempts at self resolution are unsuccessful you may make a conciliation application with the BCCM Office. Evidence that you have made an attempt to resolve the dispute yourself is required when making your application for dispute resolution.

If you need more details or any assistance negotiating a dispute within your strata community, call your SSKB Body Corporate Manager or contact the BCCM office.

The Office of the Commissioner for Body Corporate and Community Management (BCCM Office)

Information Service telephone (freecall): 1800 060 119



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1 Comment

Marla On March 14, 2019 | Reply

I need to lodge a complaint against my Body Corporate. What telephone number do I call to get started please?

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