The Role of a Facilities Manager


Facilities Manager plays an important role in many strata communities.

In the relationship between a body corporate committee and a facility manager, problems can sometimes arise where there is confusion on the roles of the facility manager.

A ‘fit and firing’ relationship between these two entities is vital to ensuring a strata scheme can function well. Let’s take a look at the role of a facility manager in this relationship.

One of the primary roles of the facility managers is to be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises. The manager is to ensure a building is compliant and up to date with regulatory standards.

This is done by engaging in periodic inspection of the common property. If an inspection reveals elements of common property too be in poor condition, the manager’s next step needs to be making recommendations for repairs to committee members. The building manager’s role is all about providing a committee with the best information so a proper decision can be made.

Star Building Management Services facility managers can assist your committee with preparation of repairs and maintenance budgets, including a detailed analysis of the building sinking fund, and whether costs of repairs can be covered by this fund. This is done by preparing scopes of work, obtaining competitive quotes and negotiating on behalf of committees for ongoing contracts and minor repair works. An analysis of the sinking fund also will decide whether repairs should be considered as minor repairs, or whether they should become part of a larger renovation.

The analysis of the sinking fund is a pivotal role for a Star BMS manager. By determining exactly how much money needs to be spent, it is easier to obtain the best possible value for money. There is no shortage of committees in the past who have moved on to deciding what colour to paint their building before they know how to pay for the work.

The facility manager’s role is often to act as an interpreter for a body corporate committee. Strata management can be a complex web of regulations and compliance, and committee members without strata experience can easily become a little lost throughout the process. A facility manager will take complex information and issues and explain it in simple terms. This means carrying out a lot of liaison between contractors and committees over technical issues, to ensure there are no misunderstandings between parties as to what is expected.

This role also extends into asset management, and might include contracts for compliance maintenance or ongoing repairs. Correct asset management requires having processes in place, which might include ensuring invoices are checked against work orders, and then recommending to the committee as a payment.

Star BMS is also there to provide an after-hours emergency service for any problems which might emerge.   No issue is too big or small to seek advice on – an overflowing the toilet on level 3 of your building is a problem which, if not dealt with properly, could easily escalate and cost a body corporate a lot of money. The role of the FM is not only to manage assets, but also to be reactive to the needs of the tenants and issues which arise in everyday life in a strata scheme.

If your strata scheme is looking for advice on how to best manage your scheme, contact Star BMS. We can consult on a wide variety of advice which is essential to management of bodies corporate.



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