The Role of a Community Manager – NSW


The SSKB team of professional Community Managers are fully equipped with the skills, knowledge and experience to successfully implement strategies to deal with the day-to-day operations of a owners corporation community.

But sometimes people get confused about the duties of a community manager.

Each state in Australia has different legislative requirements and terminology resulting in many different ways to refer to the topic of community management, but the role is exactly the same.

The role of a Community Manager

The role of a Community Manager is to support strata communities to meet the legislative and administrative obligations of running an owners corporation.

The specific duties performed may change from community to community dependent on its size, complexity and the involvement of the community manager committee. That role is spelled out in the management agreement. A strata manager can only take instructions from the committee.

Some of a Community Manager’s tasks include:

  • preparing and distributing meeting notices, agendas and minutes;
  • attending meetings;
  • provide guidance and expert advice on taxation and legislative matters;
  • paying invoices for works carried out;
  • keeping financial accounts;
  • providing continuity of management processes and record keeping;
  • ensuring appropriate insurance is in place and up to date
  • administration and handling day-to-day paperwork

Community Managers often take on the duties of secretary and treasurer which involves:

  • calling committee and general meetings
  • sending out levy notices and by-law contravention notices
  • sending out the minutes of meetings and managing the body corporate’s money.

So are there things a Community Manager does not do?

A Community Manager is not the same as a building manager whose duties may include the maintenance of common property, however a committee may ask a strata manager to arrange for those services to be performed.

Neither are Community Manager real estate or letting agents.

A Community Manager does not set levies or makes decisions on running of a strata community – that is prerogative and obligation of the lot owners.

They cannot give legal advice, but they can point to relevant clauses in state legislation that may assist committees to make a decision.



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