Power To The People – Qld


Important information for all Queensland body corporate committees from Silver Asset Services:

The National Energy Customer Framework (NECF) was introduced to Queensland on 1 July 2015. NECF is a set of national laws, rules and regulations governing the sale and supply of energy (electricity and reticulated natural gas) to consumers. Under NECF, retailers and exempt sellers only have to comply with a single set of energy laws, rather than a different set of laws for each state they operate in.

Key changes to Queensland’s existing energy retail requirements include:-

  • A compliance, monitoring and enforcement regime overseen by the Australian Energy Regulator (AER);
  • Conditions for standard retail contracts including requirements around pricing, payment and billing, overcharging and undercharging, security deposits
  • Retailers to have policies in place that assist customers in hardship (having difficulty paying their bills); when disconnections can occur, complaints & dispute resolution
  • Minimum standards on retailers for customers (e.g. telephone call answer times and periods of time for response to written enquiries
  • Provision of at least 10 business days’ notice of a price increase

These changes will affect a number of body corporate communities.

During this transition period, Silver Asset Services has been working with the AER to develop a billing system model that is compliant and affords body corporate committees with maximum benefit. To ensure compliance with new regulations, Silver Asset Services is working together with Bodies Corporate to update agreements to ensure full compliance with the new rules.



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