In addition to the assistance provided to you by your SSKB Community Manager, lot owners can receive general information and have questions answered by the Office of Body Corporate and Community Management.
The Government Department has an online enquiry form which lot owners can access here: http://www.qld.gov.au/law/housing-and-neighbours/body-corporate/roles-and-responsibility/general-enquiry/
According to the media release, the department receives emails that do not include sufficient information to answer the questions we are asked, and sometimes the emails do not even ask a clear question.
The online enquiry form asks you to give specific information relevant to your question so the department can provide you with an accurate and targeted response. It will no longer be taking queries directly via email.